Technical Customer Care Specialist

hace 2 semanas


Madrid, Madrid, España Right Hire Consulting Llc A tiempo completo
Customer Care Role in Sofia, Bulgaria

We are seeking a skilled Technical Customer Care Specialist to join our team in Sofia, Bulgaria. As a key member of our Front Office Technical department, you will play a crucial role in providing exceptional customer service and technical support.

About the Role

In this position, you will serve as the primary point of contact for customers facing technical issues related to fixed and mobile networks, broadband, carrier coverage, television, and more. Your responsibilities will include handling customer inquiries, advising and assisting customers on various technical issues, and utilizing tools to efficiently find solutions for customer problems.

You will primarily engage with customers through calls and occasionally through chat, with no email communication involved. Additionally, you will identify and leverage sales opportunities during technical customer care conversations, promoting the adoption of new products or services when appropriate.

Requirements
  • Dutch or Flemish (C2) + English (B2)
  • Strong communication skills (oral and written)
  • Sales/Commercial or Customer care experience (ideally in BPO sector but not required)
  • Interest in the telecom sector is an asset but no technical background required
What We Offer
  • Paid training
  • Fun, people-oriented call center environment
  • Market-based basic salary: €2500 - €3200 per month
  • Growth opportunities


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