Technical Customer Care Specialist

hace 3 días


Madrid, Madrid, España Recruit4Work Sl A tiempo completo

Are you passionate about delivering exceptional customer experiences? Do you have a knack for resolving technical issues and providing top-notch support?

As a Technical Customer Care Specialist at Recruit4Work Sl, you will play a vital role in ensuring our clients receive seamless connectivity and support. Your responsibilities will include handling customer inquiries related to fixed and mobile networks, broadband, carrier coverage, television, and more.

Key Responsibilities:

  • Serve as the primary point of contact in the Front Office Technical (FOT) department for customers facing technical issues.
  • Handle customer inquiries related to fixed and mobile networks, broadband, carrier coverage, television, etc.
  • Advise and assist customers on various technical issues, such as login difficulties, GPS signal problems, WIFI/TV connection issues, malfunctioning remote control devices, and more.


Requirements:
  • Dutch or Flemish (C2) + English (B2)
  • Strong communication skills (oral and written)
  • Sales/Commercial or Customer care experience (ideally in BPO sector but not required)
  • Interest in the telecom sector is an asset but no technical background required


We Offer:
  • Paid training
  • Fun, people-oriented call center
  • Market-based basic salary: € 25,000 - 30,000 per year depending on your level of experience
  • Growth opportunities


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