Technical Product Specialist
hace 3 días
About the Role: As a Technical Product Specialist at Swift Software, you will be responsible for driving customer value from our products and solutions. You will support customers as they transition from sales prospects to active users of our products, aiding them in taking full advantage of product features and solutions. Your role will also involve managing and sustaining relationships with customers to promote retention and loyalty.
Key Responsibilities:
• Coordinate care services delivery according to the Advanced Support and Care Services Catalogue.
• Deliver technical assistance aligned with care deliverables, including assisting clients with product upgrades, patches, and new releases, documenting and resolving technical problems, and escalating when necessary.
• Provide operational support during special events or time periods and aid in product design and development.
• Lead client engagement by collaborating with clients to understand their technical requirements and business needs, providing expert advice and technical solutions, conducting regular meetings and updates, and developing a high-level view of the customer lifecycle.
• Develop and deliver training sessions on the use and maintenance of Swift products, create comprehensive documentation, and ensure all technical documentation is up-to-date and accessible.
• Work closely with cross-functional teams to ensure client needs are met and communicate effectively with stakeholders to provide updates on project progress, risks, and issues.
Requirements:
• Strong technical knowledge of Swift products and solutions.
• Excellent communication and problem-solving skills.
• Ability to work collaboratively in a team environment.
• Strong attention to detail and organizational skills.
Benefits:
• Competitive salary: €60,000 - €80,000 per year, depending on experience.
• Opportunity for career growth and professional development.
• Collaborative and dynamic work environment.
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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