Customer Support Team Member
hace 7 días
Company Overview
">PokerStars is a leading online gaming, poker and sports betting company that operates in regulated markets worldwide. As the largest online gaming company globally, we are constantly expanding our presence and acquiring new players.
">Salary
">The estimated annual salary for this role is €25,000 - €30,000 depending on experience.
">About the Role
">We are seeking a highly skilled Live Chat Specialist to join our Customer Support team based in Sofia, Bulgaria. This is a night shift role with 4 nights/11 hours per week and 4 days off.
">As a Live Chat Specialist, you will be responsible for providing exceptional customer service to our players via live chat and email. You will also need to stay up-to-date with all PokerStars policies and procedures.
">Key Responsibilities:
">- ">
- Liaise directly with players via live chat and occasionally by email to answer their questions and resolve their queries;">
- Inform players of upcoming promotions, regulation changes, and requirements;">
- Provide fast, accurate, thorough, and friendly responses;">
- Stay up-to-date with all PokerStars Guidelines, Policies, and Procedures;">
- Complete other duties associated with assisting our players as requested by management;">
- Work towards agreed targets to grow our brands and develop our services;">
- Be involved in projects and task groups to deepen your knowledge of the business.">
- ">
Requirements
">To succeed in this role, you will have:
">- ">
- Previous experience in a customer-facing role (although not essential);">
- Relevant experience or interest in customer support, online gaming, or online payment processing;">
- Excellent communication and problem-solving skills;">
- A strong understanding of the gaming industry and its regulations;">
- Ability to work independently and as part of a team;">
- Flexibility to adapt to changing circumstances.">
- ">
Benefits
">We offer a competitive benefits package, including:
">- ">
- A comprehensive training program to help you excel in your role;">
- Opportunities for career development and growth within the company;">
- A hybrid approach to working, combining remote work with time in our modern offices;">
- An inclusive and dynamic work environment.">
- ">
Why We're a Great Place to Work
">PokerStars is committed to creating a positive and supportive work environment where our employees can thrive. We value diversity, equality, and inclusion and strive to create an environment where everyone feels welcome and valued.
">We believe in investing in our people and supporting their personal and professional growth. If you're passionate about customer support and the gaming industry, we'd love to hear from you
">Location
">This role is based in Sofia, Bulgaria and involves working primarily from home with occasional time spent in our office.
">Language
">The primary language spoken in this role is English, with additional language skills in Spanish considered an advantage.
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