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IT Service Manager
hace 2 meses
Siemens is seeking a dedicated IT Service Manager to join our team. As a key member of our organization, you will be responsible for ensuring the IT and cybersecurity compliance of applications aligns with industry standards and regulatory requirements.
Key Responsibilities- Develop and maintain robust relationships with stakeholders and customers to gain insight into their unique needs and provide tailored solutions.
- Promptly address customer issues and concerns with professionalism to maintain high levels of satisfaction.
- Collaborate closely with cross-functional teams to facilitate seamless IT service management and customer support.
- Identify opportunities for service enhancement and implement strategies to boost the quality and efficiency of IT service delivery.
- A strong commitment to a customer-centric approach, placing our customers at the core of every action.
- Several years of hands-on experience in HR and/or IT systems.
- A solid grasp of IT compliance standards (e.g., ISO 27001, GDPR) and a familiarity with regulatory requirements.
- Adaptability to work in a dynamic, fast-paced environment that embraces change.
- Exceptional organizational skills, with the capacity to manage multiple demands and projects concurrently.
- A willingness to thrive in an international setting.
- A keen ability to deliver added value to customers and provide top-tier service.
- Excellent communication skills, marked by clarity and conciseness in all interactions.
- A strong team player with a penchant for virtual collaboration.
- Proficiency in both written and spoken business-level English.
- A flexible way of working: Hybrid concept + flexible working hours to promote work-life balance.
- An environment where everyone can bring their whole self to work and feel a sense of belonging.
- A workplace that values curiosity and guarantees continuous learning, with development opportunities for both personal and professional growth.
- Share matching programs to become a shareholder of Siemens AG.
- A broad range of benefits like meal allowance, dental and ophthalmologic aids, flexible compensation plans, family care, and many more.
