IT Service Manager

hace 2 meses

Tres Cantos, Madrid, España Siemens S.A. A tiempo completo

Job Summary:

Siemens S.A. is seeking a dedicated IT Service Manager to join our team. As an IT Service Manager, you will play a pivotal role in ensuring the IT and cybersecurity compliance of applications aligns with industry standards and regulatory requirements.

Key Responsibilities:

  • Develop and implement IT compliance strategies to ensure alignment with industry standards and regulatory requirements.
  • Cultivate and nurture robust relationships with stakeholders and customers to gain insight into their unique needs and provide tailored solutions.
  • Promptly address customer issues and concerns with professionalism to maintain high levels of satisfaction.
  • Collaborate closely with cross-functional teams to facilitate seamless IT service management and customer support.
  • Identify opportunities for service enhancement and implement strategies to boost the quality and efficiency of IT service delivery.

Requirements:

  • A strong commitment to a customer-centric approach, placing customers at the core of every action.
  • Several years of hands-on experience in HR and/or IT systems.
  • A solid grasp of IT compliance standards (e.g., ISO 27001, GDPR) and a familiarity with regulatory requirements.
  • Adaptability to work in a dynamic, fast-paced environment that embraces change.
  • Exceptional organizational skills, with the capacity to manage multiple demands and projects concurrently.
  • A willingness to thrive in an international setting.
  • A keen ability to deliver added value to customers and provide top-tier service.
  • Excellent communication skills, marked by clarity and conciseness in all interactions.
  • A strong team player with a penchant for virtual collaboration.
  • Proficiency in both written and spoken business-level English.

What We Offer:

  • A flexible way of working: Hybrid concept + flexible working hours to promote work-life balance.
  • An environment where everyone can bring their whole self to work and feel a sense of belonging.
  • A workplace that values curiosity and guarantees continuous learning, with development opportunities for both personal and professional growth.
  • Share matching programs to become a shareholder of Siemens AG.
  • A broad range of benefits like meal allowance, dental and ophthalmologic aids, flexible compensation plans, family care, and many more.

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