Customer Experience Representative
hace 4 semanas
About seQura
seQura is a fintech company that provides innovative payment technologies to merchants. Our solutions help businesses acquire, convert, and retain customers. We cater to different sectors, addressing their unique pain points and delivering superior results in Retail, Education, Optics, Repairs, and Travel.
About the Role
As a Customer Care Specialist, you will collaborate with our customer care team to provide excellent customer experiences through phone, email, and chat support. Your mission will be to help seQura grow and increase brand loyalty by meeting the customer's expectations.
Key Responsibilities
• Respond to customer inquiries and resolve their doubts
• Manage administrative tasks related to orders made with seQura payment methods
• Collaborate in the continuous improvement of the department
• Update information in our database and systems
• Generate reports
• Manage BackOffice tasks
What We Offer
We have a strong and sustainable foundation, providing a secure and reliable workplace. You will have the freedom and trust to make the best contribution possible. Our fellowship and supportive culture fosters a sense of belonging, working closely with our values. We offer challenging projects, professional development, and a unique office environment. Our benefits include 23 vacation days, flexible compensation, health insurance discounts, and a competitive salary with performance-based bonuses.
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