Technical Support Specialist for a Budapest-based Technology Firm
hace 7 días
Your future company is a global leader in the Business Process Outsourcing (BPO) industry, employing over 170,000 staff worldwide. As part of their team, you will contribute to delivering exceptional experiences for more than 750 leading and digital-first brands.
Salary and BenefitsThe offered salary for this position is approximately 550,000 HUF gross per month, including a 30,000 HUF language bonus and a 70,000 HUF gross bonus after a probation period. In addition, you will receive meal allowance after the probation period, health insurance from the beginning, paid professional training, employee discounts, and participate in fun and engaging company-wide initiatives.
Job DescriptionAs a Customer Support Representative, your key responsibilities will include:
- Responding to customer inquiries via phone and email within specified timescales, efficiently and effectively;
- Developing and maintaining a comprehensive technical understanding of the company's products and services;
- Assisting customers with product setup, troubleshooting, and providing usage guidance;
- Accurately logging all customer interactions and issues following company procedures;
- Escalating complex issues to the relevant department or senior staff when necessary;
- Managing and updating all administration.
To succeed in this role, you will need:
- A native-level proficiency in German and a minimum C1 level of English;
- A valid Hungarian work permit;
- Relocation to Budapest for an international career and life experience;
- Emotional maturity and professional detachment when dealing with sensitive content;
- Motivation and commitment to performing tasks effectively;
- Enthusiasm about intercultural communication and embracing the expatriate lifestyle.
This is a permanent contract with a three-month probation period, offering full-time working hours of 40 hours per week, Monday to Friday from 9:00 to 17:30. If you are ready to take your career to the next level and enjoy life in Budapest, apply today.
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