Service Solutions Expert
hace 4 semanas
Oracle is seeking a skilled Service Solution Architect to join our team. As a key member of our Enhanced Support and Managed Services team, you will be responsible for identifying, fostering, and defining Oracle services solutions for specific customer opportunities. Your primary goal will be to assist in the sale of these services alongside our CSS sales representative.
Responsibilities:
- Understand customer business and IT strategic requirements and identify large-scale CSS opportunities.
- Translate customer needs into CSS service solutions.
- Collaborate with customers, CSS management, and xLoB account teams to achieve strategic goals.
- Effectively communicate service components to customers.
- Build customer loyalty through trusted advisor relationships.
- Work proactively to build an extensive network across Oracle xLoBs.
- Drive compelling proposals, presentations, and customer communications.
- Ensure that service solutions proposed meet commercial and contracting requirements.
Requirements:
- 10+ years of experience in relevant IT services.
- Significant direct experience in services roles within external IT services providers.
- Broad understanding of typical enterprise applications and IT infrastructures.
- Experience in services presales roles within IT services providers.
- General experience in IT services, service operations, and service management.
- Commercial and contract management experience.
- Sales and complex deal negotiation experience.
About the Role:
This role requires a skilled Service Solution Architect with a proven track record in successful delivery of IT services for mission-critical environments. You will have experience in services presales scenarios, broad-based expertise in mission-critical production operations, support, and managed services, and sound industry experience in areas such as IT infrastructure, database, applications, and cloud technologies. You will also have experience in standard service management (ITIL, DevOps, etc.) and project management best practices.
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