Help Desk Expert for German-Speaking Clients
hace 18 horas
Company Overview: Cataloxy is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries.
Salary: €22,000 per year + up to €2,400 per year in bonus, based on location and performance in Barcelona.
Job Description: As a Help Desk Expert in Barcelona, you will be part of our team of game-changers who are powering the brands of the future. Your primary responsibilities will include taking incoming customer contacts via telephone, email, chat, or other automated alerts, and solving users' demands. You will also log call details onto call management systems, provide response and resolution within Service Level Agreements (SLA), and maintain service and product knowledge associated with applications specific to individual customers.
Required Skills and Qualifications: To succeed in this role, you must have experience in customer service, fluency in both German and English, an exceptionally polite manner when communicating with clients from diverse backgrounds, and high IT literacy when working with internal and external software packages. Additionally, you should have good disposition to work in a customer service environment, possess customer care skills to listen to and understand clients' needs, and be able to take ownership of calls to resolution or escalate them as needed.
Benefits: In this full-time permanent contract position, you can expect a salary of €22,000 gross per year, plus up to €2,400 in annual bonuses. The job also comes with a central location in Barcelona, bring-a-friend referral opportunities, full paid training on the company and project, career development programs, and specialized courses. At Cataloxy, we invest in our employees because we know that when they thrive, our clients and their customers do as well.
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