Account Growth Specialist
hace 1 mes
Company Overview
Aaron's LLC is a leading retailer of furniture, electronics, and appliances. Our team members are passionate about helping customers achieve their ownership goals.
Salary Range:
$14.50 - $15.25 per hour, plus incentive pay based on performance.
Job Description
We are seeking a highly motivated Account Growth Specialist to join our team As an Account Growth Specialist, you will be responsible for driving the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals.
You will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.
Key Responsibilities:
- Maintain updated customer information in the store computer system and document all customer payment appointments.
- Assist General Manager with operational functions, including account recommendations, payment frequency, and payment history to monitor accuracy.
- Build authentic customer relationships to support customers in their ownership goals and drive sales.
- Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
- Review and close lease agreements, which includes confirming customer identification, collecting money, and obtaining customer signatures on lease agreements.
- Contact customers who have not renewed merchandise agreements.
- Update customer information and maintain accuracy.
- Manage entire accounts staff to achieve daily, weekly, and monthly accounts department goals.
- Clean and certify merchandise in the cleaning station for all merchandise personally returned.
Requirements
- At least 21 years old with a valid state driver's license and compliance with the Company's Driver Qualification Policy, including satisfactory MVR (driving record) in the United States.
- Ability to work a schedule of hours varying from 8 am to 9 pm.
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
- Two years of college or two years of previous management experience preferred.
- High School diploma or equivalent preferred.
What We Offer:
- A competitive salary range of $14.50 - $15.25 per hour, plus incentive pay based on performance.
- The opportunity to work in a dynamic and fast-paced environment.
- A comprehensive benefits package.
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