Business Growth Specialist
hace 2 días
Company Overview
City Wide Facility Solutions is a leader in the building maintenance industry, providing a single source solution for all building maintenance services. We are a sales and management company that leads by modeling our core values of relentless customer service, growth mindset, and hustle.
About the Role
We are seeking an Account Manager who is passionate about driving business growth and personal career development in a fast-paced environment. The ideal candidate will have a proven background in account management, sales, or a similar field within the service industry.
Key Responsibilities
* Client Relationship Management: Cultivate and expand client relationships to ensure high retention rates and explore opportunities for service diversification and expansion.
* Operational Excellence: Oversee the delivery of services across all client sites, maintaining the highest standards of quality and compliance, and manage contractor relationships including hiring, negotiation, and performance assessments.
* Strategic Problem Solving: Address and resolve client concerns, coordinate site visits, and develop strategic solutions to enhance client satisfaction and operational efficiency.
* Technology and Reporting: Utilize City Wide's CRM to manage client interactions, service schedules, and performance reporting, ensuring all data is leveraged to improve service delivery.
Ideal Candidate
* Proven background in account management, sales, or a similar field within the service industry.
* Strong leadership skills with experience in managing diverse teams.
* Excellent problem-solving, organizational, and communication skills.
* Technologically adept with experience in CRM systems preferred.
* Motivated by a fast-paced, results-driven environment.
Compensation Package
The base salary for this role is $45,000 with the potential for significant on-track earnings of $120,000+ based on performance. Additional benefits include comprehensive health insurance, paid time off, and a competitive bonus structure.
Performance Metrics for Success
As an Account Manager, your performance will be evaluated against several key metrics crucial for the growth and satisfaction of our clients and the prosperity of our branch. These include:
- Client Retention: Maintain a client retention rate of 96-98%.
- Revenue Growth: Generate extra service (ES) sales with specific targets set based on your defined territory.
This role offers a unique opportunity for personal and professional growth in a dynamic and collaborative environment. If you are a motivated and results-driven individual looking to drive business growth and career development, we encourage you to apply.
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