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Customer Experience Business Development Specialist
hace 18 horas
We are Damco Spain SL, a company with a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers' supply chain. Our people play a vital role in making it happen. We're taking a big step on this journey: building one global organization. Carrying out a vital mission: support our employees, so they can best support our customers.
The Customer Experience Business Development Specialist will build strong relationships with customers to gain an understanding of their business, delivering excellent customer service and maximizing sales opportunities. This involves having a deep knowledge of shipping, supply chain or logistics industry, including maritime transportation and inland services. The ideal candidate will also possess excellent stakeholder management, interpersonal and communications skills, as well as being energetic, well-organized and self-initiated. Additionally, analytical and problem-solving skills, good process understanding, digital proficiency, ability to work under pressure, quality focus, execution mindset, cost-conscious and optimization mindset are essential for success in this role. English fluency is also required.
**Key Responsibilities**:
✦ Develop customer's business acumen and understand what factors drive decision-making
✦ Onboard customers and build strong and collaborative relationships with both established and new customers
✦ Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle by working closely with the customer as well as internal stakeholders
✦ Understand external factors impacting Customer's supply chain and respond accordingly
✦ Align with customer expectations upfront and provide suggested solutions
✦ Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives
✦ Provide solutions that meet customer needs and preferences
**Company Overview**:
We value the diversity of our talent and strive to recruit the best person for the job. We have a competitive compensation package, including benefits such as ongoing personal and professional development initiatives. Our talented team is passionate about being there for employees and for each other. We foster a culture of fairness, mutual respect, responsibility, and care for our business and customers. With exciting career opportunities, you will have the chance to further expand your experience through our diversity-focused and award-winning talent development initiatives.
Estimated Salary: €60,000 - €80,000 per annum
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