Customer Service Manager
hace 3 semanas
A challenging opportunity has emerged for a highly skilled Customer Service Manager to lead our key account team and drive business growth.
Salary: $80,000 per annum
About the RoleWe are seeking an experienced Customer Service Manager to lead our key account team and develop strategies to enhance customer satisfaction and loyalty.
The ideal candidate will have a strong background in customer service management, with experience in leading high-performing teams and driving business growth through customer-centric initiatives.
Responsibilities- Develop and implement customer service strategies to drive business growth and improve customer satisfaction
- Lead and manage a team of customer service representatives to ensure excellent customer service delivery
- Collaborate with cross-functional teams to resolve customer complaints and issues
- Monitor and analyze customer feedback to identify trends and areas for improvement
- Develop and maintain relationships with key customers to understand their needs and preferences
To be successful in this role, you will need:
- A tertiary education in a relevant field such as business or commerce
- At least 2-3 years of experience in customer service management, preferably in a supervisory or leadership role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong analytical and problem-solving skills
We offer a competitive salary and benefits package, including:
- A salary of $80,000 per annum
- A comprehensive benefits package, including health insurance and retirement savings plan
- Ongoing training and development opportunities to help you grow your career
- A dynamic and supportive work environment
Cencora is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is inclusive and respectful of all employees.
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