Senior Customer Experience Lead

hace 3 días


Toledo, Toledo, España Cencora A tiempo completo

Company Overview

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Cencora is a leading organization dedicated to creating healthier futures. Our team members are at the heart of everything we do, united in our responsibility to deliver on our purpose.

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Job Description

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We are seeking an experienced Senior Customer Experience Lead to join our innovative company. As a key member of our team, you will play a crucial role in ensuring exceptional customer service and experience.

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Your primary responsibilities will include:

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  • Plans, prepares, and devises work schedules according to budgets and workloads.
  • Observes and evaluates CS Consultant(s) performance.

To be successful in this role, you will need:

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  • Preferably tertiary education with 2 - 3 years relevant supervisory experience in a customer service or key account desk environment.
  • Basic knowledge of distribution and logistics concepts.
  • Good communication and telephone skills.
  • Commercial and customer focus.
  • Computer literate (Excel, Word, PowerPoint, Outlook).
  • Strong English (written and spoken) comprehension and communication is essential.
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Benefits

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We offer a competitive salary, estimated to be around $80,000 - $110,000 per year, depending on location and experience. Additionally, we provide benefit offerings outside the US may vary by country and will be aligned to local market practice.

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Work Environment

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The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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EQUAL EMPLOYMENT OPPORTUNITY

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Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability.


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