Senior Operations Manager

hace 2 días


Toledo, Toledo, España City Wide Facility Solutions A tiempo completo

Are you a seasoned sales or account management professional with a proven track record of success building and managing high-performing teams? Do you thrive in a fast-paced, performance-driven environment where innovation and results-oriented thinking are valued?

City Wide Facility Solutions, the nation's leading management company in the building maintenance industry, is seeking an exceptional Senior Operations Manager to lead our successful team. In this pivotal role, you will oversee the City Wide Facility Solutions - Toledo, Findlay, Ann Arbor, Detroit operation, one of more than 100 markets covered across the U.S. and Canada.

About City Wide

We are a leader in the building maintenance industry, serving communities across the U.S. and Canada. Our mission is to positively impact the community we serve by creating a ripple effect. We strive to be the first choice for our clients, contractors, and employees, embodying values of community, accountability, and professionalism.

Key Responsibilities

We are looking for an experienced Senior Operations Manager who can effectively:

  • Manage, develop, and lead a team of Facility Service Managers (FSMs) to support our clients' needs.
  • Achieve annual revenues and profits, manage expenses, Independent Contractor (IC) margins, temporary labor (if applicable), and meet/exceed overall financial goals.
  • Identify, hire, and train operational employees, including FSMs and Night Managers.
  • Develop and maintain positive client relationships, achieving retention rates above 90%.
  • Promote impactful relationships with vendors and Independent Contractors, ensuring compliance and meeting clients' scope of work requirements.
  • Participate in new client onboarding processes and ensure building inspections are completed and followed up.
Requirements

To succeed in this role, you must have:

  • At least 5 years of experience in sales, account management, or operations with increased responsibility.
  • A demonstrated track record of success managing sales and/or account management teams.
  • Excellent communication skills, both verbal and written.
  • The ability to build strong relationships with customers and colleagues.
  • Influence others to perform effectively and make responsible decisions.

This is a salary position estimated at $85,000 - $115,000 per year, based on location and experience.



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