Strategic Enterprise Client Manager
hace 3 días
At Product School, we're on a mission to empower people to build better products. We're the global leader in Product Management certifications and training for professionals at all career stages.
We're looking for a skilled Enterprise Client Manager to help us retain and grow our enterprise accounts through high-touch engagement delivery, planning, and partnership.
This is an exciting time to join our team: we have established an incredible product with a strong product-market fit that is beloved by customers. Our ideal candidate is super organized, a very effective communicator, and obsessed with customer satisfaction; they come with a strong sense of end-to-end ownership, able to balance quality with urgency and are highly accountable.
The role involves:
- Delivering a world-class client experience through clear and timely communication, effective planning, tracking, and management of all delivery logistics.
- Collaborating cross-functionally across the organization to meet deadlines and quality expectations, ensuring no gaps in client experience.
- Solving problems proactively and anticipating client needs to ensure an excellent experience for all customers.
Our ideal candidate has 5+ years of experience in enterprise account management, senior customer success, strategic partnerships, and/or professional training support. They possess strong interpersonal skills, relationship building skills, and the ability to empathize with customers and end-users while also understanding when to say 'no.'
A competitive salary of $120,000 per year is offered for this position, depending on location and experience. Benefits include remote work options, medical, dental, and vision coverage, company team offsites, coworking spaces, free course offerings, monthly internet reimbursement, and parental leave.
We value diversity and inclusion and welcome applications from candidates who share our commitment to equal employment opportunity. Note that we require applicants to be authorized to work in the listed country/countries without sponsorship.
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