Enterprise Client Success Manager

hace 4 semanas


Madrid, Madrid, España Product School A tiempo completo

Role Overview

As a critical member of the Enterprise Client Success team at Product School, you will play a key role in helping retain and grow enterprise accounts through high-touch engagement delivery, planning, and partnership. This is an exciting opportunity to join a dynamic team and contribute to the company's growth and success.

Key Responsibilities

  • Deliver a world-class client experience by providing clear and timely communication, effective planning, and management of all delivery logistics.
  • Collaborate cross-functionally across the Product School organization to meet deadlines and quality expectations, ensuring no gaps in client experience.
  • Solve problems proactively and anticipate client needs to ensure an excellent experience for all customers.
  • Support all necessary back-end logistics for virtual and in-person engagements across time zones, including managing CRM records, facilitation during sessions, communications, briefings, T&E expenses, invoicing, business reviews, retrospectives, and tech support.

Requirements
  • 5+ years of experience in enterprise account management, senior customer success, strategic partnerships, and/or professional training support.
  • Effective and concise communication skills with strong listening and communication skills.
  • Bias for action, able to effectively triage and think on your feet to problem solve.
  • Great interpersonal skills, relationship building skills, and the ability to empathize with customers and end users while also understanding when to say 'no'.
  • Organized with outstanding project and task management skills.
  • Strong attention to detail and critical thinking/strategic thinking.
  • Team player.
  • Fluent in English, both written and oral.

About Product School

Product School is a leading provider of Product Management certifications and training. We empower people to build better products and have established an incredible product with a strong product-market fit that is beloved by customers. We are looking for a talented individual to join our team and help us accelerate our growth.

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