Iberia Client Relationship Manager
hace 4 semanas
Vistex is a partner in SAP software solutions extensions, catering to businesses of various sizes across diverse industries by managing their master data, contracts, pricing, rebates, and incentive programs. Our solutions offer unparalleled visibility into the extensive go-to-market strategies and empower businesses with valuable insights that enhance revenue, control expenses, and boost profit margins. With profound industry knowledge and comprehensive in-house implementation, delivery, and training services, Vistex serves as a complete solutions provider and consultancy.
We are in search of a proactive and results-oriented Client Manager to enhance our operations.
The Client Manager will play a pivotal role in establishing and nurturing robust relationships with our clients, ensuring their satisfaction, and fostering business growth through outstanding customer service and engagement. This role involves addressing client issues and effectively communicating information to the relevant teams. The Client Manager will engage with clients, advocate for Vistex services, and manage multiple client accounts concurrently.
Key Responsibilities:
- Identify opportunities to enhance Vistex consulting service offerings by proactively upselling or cross-selling additional products or services to current clients.
- Develop relationships with C-Level executives and key stakeholders.
- Gain a comprehensive understanding of the client's business and processes, acting as a Vistex representative to address existing gaps through the sale of Vistex implementation services.
- Facilitate the upselling of additional Vistex software solutions.
- Formulate sales and solution strategies.
- Collaborate with various teams to provide clients with a solution roadmap.
- Assist in finalizing proposals, project planning, and cost estimation.
- Support pre-sales activities for implementation services.
- Work closely with internal teams to comprehend client needs and ensure timely solution delivery.
- Act as the primary contact for client inquiries, concerns, and escalations.
- Stay updated on industry trends, market changes, and competitor activities, offering insights and recommendations to internal stakeholders.
- Prepare and present regular reports and updates on client engagement activities, performance metrics, and significant milestones.
About Vistex: The Vistex platform empowers businesses to gain control over their various promotions, rebates, SPAs, discounts, and other incentives. With numerous programs across multiple partner relationships, it can be challenging to track financial flows and assess their impact on revenue. Vistex enables business leaders to analyze data, identify effective strategies, and determine actionable next steps, ensuring that every dollar spent contributes to growth rather than merely increasing costs. This is why global enterprises, including industry leaders, rely on Vistex daily. Vistex | Now it all adds up. TM
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