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Cloud Renewal Executive

hace 2 meses

Barcelona, Barcelona, España acento A tiempo completo
About the Role

We are seeking a highly skilled Cloud Renewal Executive to join our team at Acento. As a key member of our Cloud Renewals Center, you will be responsible for the daily management of assigned Cloud Renewals customer accounts, including account management strategies and engagement and expansion plans to ensure profitable growth within these customers.

Key Responsibilities
  • Develop and implement account strategies and implementation plans for renewal customers that increase revenue retention and growth.
  • Increase cloud revenues through improved renewal rates, inclusive of cross or upsell and potential restructures of the contract.
  • Maintain a close working relationship with other regional business teams, such as Customer Engagement Executives and Account Teams, in support of customers and corporate functions necessary to support all assigned accounts.
  • Deal management and commercial negotiation of the entire opportunity life cycle for renewals by providing end-to-end renewal execution support.
  • Maintain knowledge of commercial negotiation, renewal execution, and support on transactional steps related to renewals and replacements.
  • Provide renewal forecasting support by accurately evaluating renewals 12 months in advance of expiration date; clean up data inconsistencies and ensure accurate values and contract dates and maintain through their life cycle.
  • Act as an intermediary for Deals Desk, Legal, GTM, and other internal Acento Support teams for those accounts within their portfolio.
  • Able to Liaise with various approval steps, including rev rec, finance, office of CFO, legal, etc.
  • Manage new account assignment into portfolio.
Requirements
  • Fluent in English and another EMEA language.
  • 3-5 years of experience in the following areas: Maintenance or Cloud Renewals, Selling or delivering consulting services, Managing complex customer engagements, Commercial experience including experience developing account management plans and contract negotiation, Complex Account Management.
  • Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook.
About Acento

Acento is a leading provider of cloud-based solutions, and we are committed to helping our customers achieve their business goals. Our team is passionate about delivering exceptional customer experiences, and we are seeking a talented individual to join our team.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

At Acento, we believe in unleashing all talent and creating a better and more equitable world. We are proud to be an equal opportunity workplace and are committed to the values of Equal Employment Opportunity.