CRM Senior Specialist
hace 6 horas
The CRM Senior Specialist plays a crucial role in supporting the Omnichannel Strategy – CRM area, ensuring the coordination of business-as-usual activities and the consolidation and evolution of the CRM landscape.
This position requires a strong focus on contributing to the development of current and future technical/functional CRM capabilities to support business priorities and customer-centric approaches.
The successful candidate will be responsible for effectively interacting with various stakeholders at both local and international levels.
Main Responsibilities:- Manage data and process data change requests with customer data.
- Ensure data collection and accuracy across the CRM ecosystem.
- Understand CRM compliance with Data Protection and Privacy Laws (GDPR) and act accordingly.
- Participate in data revision and data cleanse initiatives.
- Collaborate in data analysis and data system extractions.
- Perform data processing to ensure quality and consistency across associated systems.
- Build strong relationships with internal stakeholders to maintain understanding of business priorities and customer requirements.
- Provide support to the business as required to ensure effective implementation of CRM initiatives.
- Understand segmentation models to deliver personalized experiences at scale.
- Proactively match business needs with existing technology capability.
A Bachelor's or Master's degree in a relevant field (Engineering, Marketing, Business, etc.) from an accredited institution is required.
Ideal candidates will have 3 years of experience in the pharmaceutical industry.
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CRM Senior Specialist
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Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completoJob DescriptionThe CRM Senior Specialist is a key role in supporting the Omnichannel Strategy – CRM area, focusing on coordinating business-as-usual activities and consolidating and evolving the CRM landscape. This position requires strong data management skills, including processing data change requests and ensuring data accuracy across the CRM ecosystem....
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Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completoJob DescriptionThe CRM Senior Specialist plays a pivotal role in supporting the Omnichannel Strategy – CRM area, ensuring seamless coordination of business-as-usual activities and the evolution of the CRM landscape. This role is focused on contributing to the development and implementation of current and future technical/functional CRM capabilities,...
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Madrid, Madrid, España Merck Sharp & Dohme (Msd) A tiempo completoJob DescriptionThe CRM Senior Specialist plays a pivotal role in supporting the Omnichannel Strategy – CRM area, ensuring seamless coordination of business-as-usual activities and the evolution of the CRM landscape.This role is focused on contributing to the development and implementation of current and future technical/functional CRM capabilities,...
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