CRM Senior Specialist

hace 3 días


Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completo
Job Description

The CRM Senior Specialist is a key role in supporting the Omnichannel Strategy – CRM area, focusing on coordinating business-as-usual activities and consolidating and evolving the CRM landscape. This position requires strong data management skills, including processing data change requests and ensuring data accuracy across the CRM ecosystem. Additionally, the CRM Senior Specialist must understand CRM compliance with Data Protection and Privacy Laws (GDPR) and act accordingly. Key responsibilities include data revision and cleanse initiatives, data analysis, and data system extractions. The ideal candidate will build strong relationships with internal stakeholders to maintain understanding of business priorities and customer requirements. They will also provide support to the business to ensure all CRM initiatives are implemented effectively and efficiently to achieve objectives.

Main Responsibilities:
  • Manage data and process data change requests with customer data
  • Ensure data collection and accuracy across the CRM ecosystem
  • Understand CRM compliance with Data Protection and Privacy Laws (GDPR) and act accordingly
  • Participate in data revision and cleanse initiatives
  • Collaborate in data analysis and data system extractions
  • Perform data processing to ensure quality and consistency across different associated systems
  • Build strong relationships with internal stakeholders to maintain understanding of business priorities and customer requirements
  • Provide support to the business to ensure all CRM initiatives are implemented effectively and efficiently to achieve objectives
Requirements:
  • Bachelor's or master's degree in Engineering, Marketing, Business, or related field

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