Crm Senior Specialist
hace 7 días
The CRM Senior Specialist plays a pivotal role in supporting the Omnichannel Strategy – CRM area, ensuring seamless coordination of business-as-usual activities and the evolution of the CRM landscape. This role is focused on contributing to the development of current and future technical/functional CRM capabilities, aligning with business priorities and customer-centric approaches.
Main Responsibilities:- Manage data effectively, processing data change requests and ensuring customer data accuracy across the CRM ecosystem.
- Ensure data collection and accuracy, adhering to CRM compliance with Data Protection and Privacy Laws (GDPR).
- Participate in data revision and cleanse initiatives, collaborating on data analysis and system extractions.
- Perform data processing to ensure quality and consistency across associated systems.
- Build strong relationships with internal stakeholders to maintain understanding of business priorities and customer requirements.
- Provide support to the business to ensure effective implementation of CRM initiatives.
- Understand segmentation models to deliver personalized experiences at scale.
- Proactively match business needs with existing technology capability, showcasing local/regional best practices.
- Actively participate in CRM team delivery, supporting system requests and analytics through recommendations and guidance.
- Work collaboratively with internal stakeholders to drive CRM use across departments, supporting business strategy.
- Focus on optimizing CRM use and understanding the system to deliver on business requirements.
- Take an active role in key strategic CRM projects, both local and regional.
- Support the implementation, running, and improvement of other CRM features and modules.
- Play a lead role in reviewing business requirements, proposing solutions, and raising change requests to development teams.
Bachelor's or master's degree in Engineering, Marketing, Business, or related fields.
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Crm Senior Specialist
hace 2 semanas
Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completoJob DescriptionThe CRM Senior Specialist is a key role within the Omnichannel Strategy – CRM area, responsible for coordinating business-as-usual activities and consolidating and evolving the CRM landscape. This position requires a strong understanding of CRM capabilities and the ability to effectively interact with various stakeholders at both local and...
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Crm Senior Specialist
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Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completoJob DescriptionThe CRM Senior Specialist is a key role within the Omnichannel Strategy – CRM area, responsible for coordinating business-as-usual activities and consolidating and evolving the CRM landscape. This position requires a strong understanding of CRM capabilities and the ability to effectively interact with various stakeholders at both local and...
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Crm Senior Specialist
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Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completoJob DescriptionThe CRM Senior Specialist plays a pivotal role in supporting the Omnichannel Strategy – CRM area, ensuring seamless coordination of business-as-usual activities and the evolution of the CRM landscape. This role is focused on contributing to the development and implementation of current and future technical/functional CRM capabilities,...
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Crm Senior Specialist
hace 7 días
Madrid, Madrid, España Merck Gruppe - Msd Sharp & Dohme A tiempo completoJob DescriptionThe CRM Senior Specialist plays a pivotal role in supporting the Omnichannel Strategy – CRM area, ensuring seamless coordination of business-as-usual activities and the evolution of the CRM landscape. This role is focused on contributing to the development and implementation of current and future technical/functional CRM capabilities,...
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