Customer Service Director EMEAC

hace 7 días

Barcelona, Barcelona, España Galderma A tiempo completo

About the Role:

Galderma is seeking a highly skilled and experienced Customer Service Director to lead our EMEAC (Europe, Middle East, Africa, and Central Asia) region. As a key member of our leadership team, you will be responsible for developing and implementing customer service strategies that align with our company's goals and objectives.

Key Responsibilities:

  • Develop and implement customer service strategies to enhance customer experience and satisfaction
  • Lead and manage a high-performing customer service team to achieve targets and objectives
  • Recruit, train, and develop a team of customer service professionals
  • Monitor performance against targets and take corrective actions to ensure continuous improvement
  • Build and maintain strong relationships with key clients and stakeholders
  • Leverage technology and tools to streamline customer service processes and enhance communication channels

Requirements:

  • Master's degree in a related field or MBA
  • Proven experience in a similar customer service role leading teams and influencing strategic directions at a global and regional level
  • Developed short to long-term operational plans for optimizing the organization or function and executed strategies
  • Business partnering, stakeholder management, and hands-on approach to get into the details
  • Budget accountability
  • Strong team player with effective communication and people management skills
  • Fluency in English, other European languages are a plus

About Galderma:

Galderma is a leading dermatology company that is dedicated to advancing dermatology for every skin story. We are a company that values diversity and inclusion, and we believe that our diverse team is the key to delivering better outcomes for our customers. We offer a competitive compensation package with a bonus structure and extended benefit package. We are a growing company that believes in ownership from day one, where everyone is empowered to grow and take on accountability.

  • Customer Service Director EMEAC

    hace 1 semana

    Barcelona, Barcelona, España Galderma Services Spain A tiempo completo

    Job Title: Head of Customer Service EMEACLocation: Barcelona, Spain (hybrid)About Us: Galderma Services Spain is a leading dermatology company dedicated to advancing dermatology for every skin story. With a unique legacy in dermatology and decades of cutting-edge innovation, we deliver an innovative, science-based portfolio of premium flagship brands and...

  • Customer Service Director EMEAC

    hace 6 días

    Barcelona, Barcelona, España Galderma Services Spain A tiempo completo

    Job Title: Head of Customer Service EMEACLocation: Barcelona, Spain (hybrid)About Us: Galderma Services Spain is a leading dermatology company dedicated to advancing dermatology for every skin story. With a unique legacy in dermatology and decades of cutting-edge innovation, we deliver an innovative, science-based portfolio of premium flagship brands and...

  • Customer Service Director EMEAC

    hace 7 días

    Barcelona, Barcelona, España Galderma A tiempo completo

    About the Role:Galderma is seeking a highly skilled and experienced Customer Service Director to lead our EMEAC (Europe, Middle East, Africa, and Central Asia) region. As a key member of our leadership team, you will be responsible for developing and implementing customer service strategies that align with our company's goals and objectives.Key...

  • Customer Service Director EMEAC

    hace 6 días

    Barcelona, Barcelona, España Galderma A tiempo completo

    About the Role:Galderma is seeking a highly skilled and experienced Customer Service Director to lead our EMEAC (Europe, Middle East, Africa, and Central Asia) region. As a key member of our leadership team, you will be responsible for developing and implementing customer service strategies that align with our company's goals and objectives.Key...

  • Customer Service Leader EMEAC

    hace 5 días

    Barcelona, Barcelona, España GALDERMA A tiempo completo

    Job Title: Head of Customer Service EMEAC**About the Role**Galderma is seeking a highly skilled and experienced Customer Service Leader to lead and manage the customer service operations in the EMEAC region. As a key member of the Galderma team, you will be responsible for ensuring premium service delivery and customer satisfaction within the EMEAC Northern...

  • Customer Service Leader EMEAC

    hace 5 días

    Barcelona, Barcelona, España GALDERMA A tiempo completo

    Job Title: Head of Customer Service EMEAC**About the Role**Galderma is seeking a highly skilled and experienced Customer Service Leader to lead and manage the customer service operations in the EMEAC region. As a key member of the Galderma team, you will be responsible for ensuring premium service delivery and customer satisfaction within the EMEAC Northern...

  • Head of Customer Service EMEAC

    hace 6 días

    Barcelona, Barcelona, España Galderma Services Spain A tiempo completo

    Job Title: Head of Customer Service EMEACLocation: Barcelona, Spain (hybrid)About Us: Galderma Services Spain is a leading dermatology company dedicated to advancing dermatology for every skin story. With a unique legacy in dermatology and decades of cutting-edge innovation, we deliver an innovative, science-based portfolio of premium flagship brands and...

  • Head of Customer Service EMEAC

    hace 1 semana

    Barcelona, Barcelona, España Galderma Services Spain A tiempo completo

    Job Title: Head of Customer Service EMEACLocation: Barcelona, Spain (hybrid)About Us: Galderma Services Spain is a leading dermatology company dedicated to advancing dermatology for every skin story. With a unique legacy in dermatology and decades of cutting-edge innovation, we deliver an innovative, science-based portfolio of premium flagship brands and...

  • Service Delivery Manager EMEAC

    hace 1 semana

    Barcelona, Barcelona, España Galderma Services Spain A tiempo completo

    Job Title: Head of Customer Service EMEACLocation: Barcelona, Spain (hybrid)About Us: Galderma Services Spain is a leading dermatology company dedicated to advancing dermatology for every skin story. With a unique legacy in dermatology and decades of cutting-edge innovation, we deliver an innovative, science-based portfolio of premium flagship brands and...

  • Service Delivery Manager EMEAC

    hace 6 días

    Barcelona, Barcelona, España Galderma Services Spain A tiempo completo

    Job Title: Head of Customer Service EMEACLocation: Barcelona, Spain (hybrid)About Us: Galderma Services Spain is a leading dermatology company dedicated to advancing dermatology for every skin story. With a unique legacy in dermatology and decades of cutting-edge innovation, we deliver an innovative, science-based portfolio of premium flagship brands and...

  • Head of Customer Service EMEAC

    hace 3 días

    Barcelona, Barcelona, España Galderma Services Spain, S.L. A tiempo completo

    **Job Summary**Galderma Services Spain, S.L. is seeking a highly skilled and experienced professional to lead our customer service operations in the EMEAC region. As the Head of Customer Service EMEAC, you will be responsible for developing and implementing customer service strategies that align with the company's goals and objectives.**Key...

  • Head of Customer Service EMEAC

    hace 3 días

    Barcelona, Barcelona, España Galderma Services Spain, S.L. A tiempo completo

    **Job Summary**Galderma Services Spain, S.L. is seeking a highly skilled and experienced professional to lead our customer service operations in the EMEAC region. As the Head of Customer Service EMEAC, you will be responsible for developing and implementing customer service strategies that align with the company's goals and objectives.**Key...

  • Head of Customer Service EMEAC

    hace 7 días

    Barcelona, Barcelona, España Galderma Services Spain, S.L. A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced professional to lead our customer service operations in the EMEAC region. As the Head of Customer Service EMEAC, you will be responsible for developing and implementing customer service strategies that align with our company's goals and objectives.Key ResponsibilitiesDevelop and implement customer...

  • Head of Customer Service EMEAC

    hace 6 días

    Barcelona, Barcelona, España Galderma Services Spain, S.L. A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced professional to lead our customer service operations in the EMEAC region. As the Head of Customer Service EMEAC, you will be responsible for developing and implementing customer service strategies that align with our company's goals and objectives.Key ResponsibilitiesDevelop and implement customer...

  • Head of Customer Service EMEAC

    hace 3 días

    Barcelona, Barcelona, España Galderma A tiempo completo

    **Job Summary**Galderma is seeking a highly skilled and experienced professional to lead our customer service operations in the EMEAC region. As the Head of Customer Service EMEAC, you will be responsible for developing and implementing customer service strategies that align with our company's goals and objectives.**Key Responsibilities:**Develop and...

  • Head of Customer Service EMEAC

    hace 4 días

    Barcelona, Barcelona, España Galderma A tiempo completo

    **Job Summary**Galderma is seeking a highly skilled and experienced professional to lead our customer service operations in the EMEAC region. As the Head of Customer Service EMEAC, you will be responsible for developing and implementing customer service strategies that align with our company's goals and objectives.**Key Responsibilities:**Develop and...

  • Head of Customer Service EMEAC

    hace 5 días

    Barcelona, Barcelona, España Galderma A tiempo completo

    About the RoleWe are seeking a highly experienced and skilled Head of Customer Service EMEAC to lead and manage our customer service operations in the EMEAC Northern and Southern clusters. As a key member of our team, you will be responsible for delivering premium service delivery and customer satisfaction.Key ResponsibilitiesDevelop and implement customer...

  • Head of Customer Service EMEAC

    hace 5 días

    Barcelona, Barcelona, España Galderma A tiempo completo

    About the RoleWe are seeking a highly experienced and skilled Head of Customer Service EMEAC to lead and manage our customer service operations in the EMEAC Northern and Southern clusters. As a key member of our team, you will be responsible for delivering premium service delivery and customer satisfaction.Key ResponsibilitiesDevelop and implement customer...

  • Head of Customer Service EMEAC

    hace 2 días

    Barcelona, Barcelona, España Galderma A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced professional to lead our customer service operations in the EMEAC region. As Head of Customer Service EMEAC, you will be responsible for developing and implementing customer service strategies that align with our company's goals and objectives.Key ResponsibilitiesDevelop and Implement Customer...

  • Head of Customer Service EMEAC

    hace 23 horas

    Barcelona, Barcelona, España Galderma A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced professional to lead our customer service operations in the EMEAC region. As Head of Customer Service EMEAC, you will be responsible for developing and implementing customer service strategies that align with our company's goals and objectives.Key ResponsibilitiesDevelop and Implement Customer...