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Customer Service Director EMEAC
hace 2 meses
About the Role:
Galderma is seeking a highly skilled and experienced Customer Service Director to lead our EMEAC (Europe, Middle East, Africa, and Central Asia) region. As a key member of our leadership team, you will be responsible for developing and implementing customer service strategies that align with our company's goals and objectives.
Key Responsibilities:
- Develop and implement customer service strategies to enhance customer experience and satisfaction
- Lead and manage a high-performing customer service team to achieve targets and objectives
- Recruit, train, and develop a team of customer service professionals
- Monitor performance against targets and take corrective actions to ensure continuous improvement
- Build and maintain strong relationships with key clients and stakeholders
- Leverage technology and tools to streamline customer service processes and enhance communication channels
Requirements:
- Master's degree in a related field or MBA
- Proven experience in a similar customer service role leading teams and influencing strategic directions at a global and regional level
- Developed short to long-term operational plans for optimizing the organization or function and executed strategies
- Business partnering, stakeholder management, and hands-on approach to get into the details
- Budget accountability
- Strong team player with effective communication and people management skills
- Fluency in English, other European languages are a plus
About Galderma:
Galderma is a leading dermatology company that is dedicated to advancing dermatology for every skin story. We are a company that values diversity and inclusion, and we believe that our diverse team is the key to delivering better outcomes for our customers. We offer a competitive compensation package with a bonus structure and extended benefit package, as well as a hybrid work culture and opportunities for career growth and development.
