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Customer Success Manager

hace 2 meses

Barcelona, Barcelona, España isolutions AG A tiempo completo
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at isolutions AG. As a key member of our organization, you will be responsible for delivering exceptional client experiences and driving business growth through strategic partnerships.

Key Responsibilities
  • Provide second-level support for CRM application issues and manage the incident or change request from start to finish, working across the customer base.
  • Manage our customers and ensure customer satisfaction, especially for those not directly involved in an ongoing project.
  • Establish and maintain strong relationships with customers through regular communication and proactive issue resolution.
  • Stay up-to-date on new Microsoft features and technologies, and advise customers on how to leverage them to achieve their business goals.
  • Continuously improve the service offering with new creative and innovative ideas to provide our customers with a great experience and high-quality service.
  • Manage contracts and set up new service contracts with new customers as well as ongoing contract management.
Requirements
  • 2+ years of experience in IT projects as a Technical/Functional Consultant, Customer Success Manager, or similar role.
  • Excellent organizational and communication skills and experience in working with and managing clients.
  • Business mindset and ability to see opportunities for upselling and project development.
  • Fluent in German and English, with a strong understanding of the German market.
What We Offer
  • Permanent contract with a competitive salary and benefits package.
  • Opportunities for professional growth and development, including training and certification programs.
  • A dynamic and collaborative work environment with a team of experienced professionals.
  • Flexible work arrangements, including remote work options.