Madrid Field Services Coordinator Support Operations Madrid, Spain
hace 4 semanas
We are seeking a highly organized and detail-oriented Field Services Coordinator to join our team in Madrid, Spain. As a Field Services Coordinator, you will be responsible for overseeing the installation of Geotab solutions for our customers, ensuring that all projects are completed on time and to the highest standard.
Key Responsibilities:- Manage installation projects of various sizes and complexities, ensuring that all deliverables meet customer requirements.
- Award projects to internal and/or third-party installers, setting timeline expectations and ensuring they are met.
- Work with customers, sales professionals, and installers to ensure installation requirements are understood, priced correctly, delivered on time, and in accordance with company standards.
- Act as a liaison between the customer and installer, resolving issues and concerns, and escalating as necessary.
- Maintain the installer network database, keeping it current and up-to-date.
- Review and approve invoices and installation reports, ensuring installation charges are in line with company expectations.
- Work with installers to resolve incorrect invoices and ensure they are paid for their services within the agreed-upon time period.
- Support Geotab's global strategic initiatives and contribute to the growth and success of the company.
- Experience managing third-party contractor relationships.
- Ability to troubleshoot technical issues and provide solutions.
- Experience working with Salesforce and knowledge of the high-technology industry is an asset.
- A dynamic and fast-paced work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A fun and inclusive work culture.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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