Sales Operations Coordinator

hace 2 meses


Madrid, Madrid, España iRobot A tiempo completo

About the Role

We are seeking a highly skilled and experienced Sales Operations Coordinator to join our team at iRobot. As a Sales Operations Coordinator, you will play a critical role in coordinating and liaising with internal stakeholders and customers to ensure seamless sales order management and customer fulfillment.

Key Responsibilities

  • Oversee the day-to-day operation of customer fulfillment, sales order management, and logistics coordination.
  • Take care of customer inquiries regarding availability, pricing, and deliveries, ensuring a high level of customer satisfaction.
  • Act as a liaison between Sales, Finance, and Supply Chain teams, coordinating customer requests and managing internal factors to meet customer expectations.
  • Coordinate logistics requirements with 3PL coordinators, reporting and coordinating with them on outbound orders.
  • Identify and implement process improvements to enhance efficiency and service quality.
  • Provide control and reporting for internal auditors.

Requirements

  • At least two- or three-years' experience in sales operations or a related field, preferably with experience in the FMCG industry.
  • Strong background in EDI integration with ERP systems, including orders, invoices, and credit notes.
  • Knowledge of service metrics for logistics purposes, such as OTD, FR, ST, and other service fulfillment metrics.
  • SOX's Controls experience in terms of Sales Ops Scope (pricing, SOs management, etc.).

Skills and Qualifications

  • Strong communication and interpersonal skills, with the ability to build relationships with professionals at all organizational levels.
  • Independent and proactive, capable of taking initiative and coordinating tasks with the rest of the organization.
  • Highly motivated, flexible, and excellent at organization.
  • Supportive and collaborative, able to work effectively with other departments and stakeholders, a team player.
  • Fluent in Spanish and Business English.

Additional Information

This role is based in Madrid, Spain and reports to the Operations Manager in Madrid, Spain.



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