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Sales Operations Coordinator

hace 1 mes

Madrid, Madrid, España iRobot A tiempo completo

Job Summary

We are seeking a highly skilled Sales Operations professional to join our team in Madrid, Spain. The successful candidate will be responsible for coordinating and liaising with internal stakeholders and customers, ensuring seamless sales order management and customer satisfaction.

Key Responsibilities

  • Oversee day-to-day customer fulfilment and sales order management.
  • Coordinate with customers on availability, price, and deliveries, prioritizing customer satisfaction.
  • Support the Sales, Finance, and Supply teams in managing customer requests and expectations.
  • Collaborate with 3PL coordinators to ensure efficient logistics and reporting.
  • Identify and implement process improvements to enhance efficiency and service quality.
  • Provide control and reporting for internal auditors.

Requirements

  • At least two- or three-years' experience in sales operations or a related field.
  • Strong EDI background and experience with ERP systems.
  • Knowledge of service metrics, such as OTD, FR, and ST.
  • SOX's Controls experience, particularly in sales operations scope.

Skills

  • Excellent communication and interpersonal skills.
  • Independent and proactive, with the ability to take initiative and coordinate tasks.
  • Highly motivated, flexible, and organized.
  • Supportive and collaborative, with a strong team player mentality.
  • Ability to work under pressure in a positive work environment.

Qualifications

  • Bachelor's degree in Business Administration or a related field.
  • Highly proficient in Microsoft Excel and ERP systems.
  • Fluency in Spanish and Business English.

Additional Information

Work Location: Madrid, Spain

Reports to: Operations Manager in Madrid, Spain