Technical Account Manager for High-Tech and Manufacturing Customers

hace 3 días

Madrid, Madrid, España Amazon A tiempo completo
About the Role

We are seeking a highly skilled Technical Account Manager to join our Korea Enterprise Support team. As a TAM, you will be responsible for crafting and executing strategies to drive customer adoption and use of AWS services.

Key Responsibilities
  • Provide field support to resolve inquiries from Enterprise customers regarding AWS services or Cloud.
  • Complete analysis and present periodic reviews of operational performance to customers.
  • Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning.
  • Ensure AWS environments remain operationally healthy while reducing cost and complexity.
  • Foster trusting relationships with customers, understanding their business needs and technical challenges.
  • Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
  • Work directly with AWS global engineering and service teams to resolve customer issues.
About the Team

The role is within the Korea Enterprise Support team, which is one of the fastest-growing organizations within Amazon Web Services (AWS). Our team helps customers of all industries and sizes gain the best value and service from AWS.

What We Offer
  • A 90-day Ramp-up period for onboarding and learning skills and processes needed for customer support and AWS cloud services.
  • Opportunities to actively communicate and collaborate with global engineering teams within AWS.
  • A high value on work-life balance, with a focus on establishing a flow that brings energy to both work and personal life.
  • Mentorship and career growth opportunities, including educational seminars and programs.

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