Technical Account Manager, Cross Enterprise

hace 3 días

Madrid, Madrid, España Amazon A tiempo completo
Job Title: Technical Account Manager, Cross Enterprise

We are seeking a highly skilled Technical Account Manager to join our team at Amazon. As a Technical Account Manager, you will be responsible for providing technical support and guidance to our Enterprise customers, helping them to achieve the greatest value from our cloud services.

Key Responsibilities:
  • Provide field support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
  • Complete analysis and present periodic reviews of operational performance to customer.
  • Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning.
  • Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
  • Foster trusting relationships with customers, understanding their business needs and technical challenges.
  • Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
  • Work directly with AWS global engineering and service teams to resolve customer issues.
Requirements:
  • 7+ years of hands-on & Troubleshooting experience in one of the following areas: Infrastructure / Linux or Windows System Administration / Networking / CDN / Database / DevOps / BigData / Analytics / AI,ML / Security / Open Source / Web Application Development
  • Strong customer focus and bias for action; and ability to work with remote teams.
  • Candidates must have business communication skills in Korean.
  • Bachelor's Degree in Computer Science, Math, or related discipline required, or equivalent work experience.
  • Experience with AWS services and/or other cloud offerings.
  • External customer-facing experience as a technical lead, with strong presenting skill to both large and small audiences.
  • Experience in a tech support or customer escalation role.
  • Ability to manage multiple tasks and projects in a fast-moving environment.
  • Business communication skill in English.

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