Technical Account Manager for Enterprise Customers

hace 3 días

Madrid, Madrid, España Amazon A tiempo completo
About the Role

We are seeking a highly skilled Technical Account Manager to join our Korea Enterprise Support team at Amazon Web Services (AWS). As a TAM, you will be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to large enterprises that are beginning or in the middle of their digital transformation journey.

Key Responsibilities
  • Provide field support to resolve inquiries from Enterprise customers regarding AWS services or Cloud.
  • Complete analysis and present periodic reviews of operational performance to customers.
  • Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning.
  • Ensure AWS environments remain operationally healthy while reducing cost and complexity.
  • Foster trusting relationships with customers, understanding their business needs and technical challenges.
  • Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
  • Work directly with AWS global engineering and service teams to resolve customer issues.
Requirements
  • 7+ years of experience in IT system architecture, implementation, operations, and consulting, with a focus on distributed applications.
  • Experience working for enterprise IT companies or with mission-critical enterprise business customers.
  • Experience with operating and troubleshooting in at least three of the following areas: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or application development in a distributed systems environment.
  • Fluent in both English and Korean.
About the Team

The Enterprise Support team is one of the fastest-growing organizations within Amazon Web Services (AWS) and helps customers of all industries and sizes gain the best value and service from AWS.

AWS Enterprise Support team is looking for a Technical Account Manager (TAM) to support our customers' innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless and more.

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