AWS Enterprise Support Technical Account Manager

hace 20 horas

Madrid, Madrid, España Amazon A tiempo completo
About the Role

We are seeking a highly skilled Technical Account Manager to join our AWS Enterprise Support team. As a Technical Account Manager, you will be the principal technical advisor and voice of the customer, working closely with our customers to understand their business and technical needs.

Key Responsibilities
  • Provide technical support to resolve inquiries from Enterprise customers regarding AWS services or Cloud.
  • Complete analysis and present periodic reviews of operational performance to customers.
  • Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning.
  • Ensure AWS environments remain operationally healthy while reducing cost and complexity.
  • Foster trusting relationships with customers, understanding their business needs and technical challenges.
  • Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope, and risk management.
  • Work directly with AWS global engineering and service teams to resolve customer issues.
Requirements
  • 5+ years of hands-on experience with operational parameters and troubleshooting for two or more of the following: Infrastructure/Systems Administration/Networking/DevOps/Compute/Storage/Database/Big Data and Analytics/Application-level services/Serverless/Applications Development in a distributed systems environment.
  • Bachelor's Degree in Computer Science, Engineering, Math, or related discipline required, or equivalent work experience.
  • Able to communicate effectively in English, within technical and business settings.
Preferred Qualifications
  • Experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, IP Networking, IT Security, BigData/Hadoop/Spark, Operations Management, Service Oriented Architecture.
  • External enterprise customer-facing experience as a technical lead, presenting to both large and small audiences.
  • Experience in a 24x7 operational services or support environment.
  • Experience with AWS services and/or other offerings.

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