AWS Enterprise Support Specialist

hace 21 horas

Madrid, Madrid, España Amazon A tiempo completo
About the Role

We are seeking a highly skilled Technical Account Manager to join our Korea Enterprise Support team at Amazon Web Services (AWS). As a TAM, you will be responsible for crafting and executing strategies to drive customer adoption and use of AWS services, including EC2, RDS database, ECS/EKS, IoT, Security/Governance, and more.

Key Responsibilities
  • Provide field support to resolve inquiries from Enterprise customers regarding AWS services or Cloud.
  • Complete analysis and present periodic reviews of operational performance to customers.
  • Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning.
  • Ensure AWS environments remain operationally healthy while reducing cost and complexity.
  • Foster trusting relationships with customers, understanding their business needs and technical challenges.
  • Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
  • Work directly with AWS global engineering and service teams to resolve customer issues.
What You'll Gain
  • A comprehensive education program with a 90-day ramp-up period to learn skills and processes needed for customer support and AWS cloud services.
  • Opportunities to collaborate with global engineering teams within AWS.
  • A work-life balance that prioritizes harmony between work and personal life.
  • Mentorship and career growth opportunities through various programs, including mentorship and educational seminars.
About the Team

The Korea Enterprise Support team is one of the fastest-growing organizations within AWS, helping customers of all industries and sizes gain the best value and service from AWS.

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