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Enterprise Support Manager
hace 2 meses
Job Summary
We are seeking a highly experienced technical leader to join our team at Reconocida Empresa. As an Enterprise Support Manager, you will be responsible for providing strategic guidance and technical expertise to our largest and most strategically important customers.
Key Responsibilities
- Champion and advocate for Enterprise customers within Amazon Web Services, ensuring their needs are met and their voice is heard.
- Develop and lead a team responsible for solving technical issues and working directly with AWS engineers to resolve customer issues efficiently.
- Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.
- Help Enterprise customers define IT and business processes that work well with cloud deployments.
- Engage with Director and C-Level executives to translate business needs into technical and operational plans.
- Work with AWS executive leadership to influence the product roadmap.
- Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning.
Qualifications
- Experience scaling an organization through rapid growth or expansion.
- Previous experience in technical account management, business relationship management, or consulting.
- Previous experience managing a budget or P&L.
- An adaptable communication style that can fit diverse audiences.
- Proficient in communicating complex ideas, either with the written word or in presentations.
- Excellent analytical skills with a track record of achieving balance in innovative thinking with a strong customer and quality focus.
- A degree in a STEM field is a plus; an MBA is a big plus.
- Experience with AWS service offerings.
About Reconocida Empresa
We are an Equal Opportunity-Affirmative Action Employer committed to diversity and inclusion. We are an innovative company that values our customers and employees. We offer a dynamic work environment and opportunities for growth and development.
