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Customer Success Advocate
hace 2 meses
We are seeking a highly skilled Customer Success Advocate to join our team at Launchmetrics. As a key member of our Customer Success team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.
Key Responsibilities- Be an expert on our products and services, providing strategic advice to clients to drive value and ROI.
- Assist in pre-sales system demonstrations and technical meetings, and complete necessary SOWs for customizations and/or integration requirements.
- Ensure that client contacts, documentation, reviews, and projects are added to our system and kept up-to-date regularly.
- Lead regular account reviews with clients to ensure proper usage of our system, maintain communication on updates, and gather feedback to inform product development.
- Anticipate and monitor dissatisfied accounts, ensuring problems/issues are dealt with swiftly and appropriately.
- Complete all client follow-up training and adoption activities, as well as system updates and changes to ensure renewal and growth.
- Identify opportunities for upsell and cross-sell, and nurture them through to handover to the sales team.
- Evaluate and document implementation plans and specifications.
- Project-manage incoming client requests alongside product, acting as the voice of the client.
We are looking for a highly motivated and experienced professional with a strong background in customer success or onboarding. You should have a bachelor's degree or equivalent experience in business or a related field, and a minimum of 2 years of experience in customer success or onboarding.
You should possess excellent technical aptitude, strong critical thinking and analytical skills, and the ability to learn new technologies quickly. You should also be able to think strategically about change management and system integration, and have excellent interpersonal and communication skills.
We value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you're excited about this opportunity but don't meet every single requirement listed, we would love to hear from you and encourage you to submit an application.
About the Customer Success TeamWe work as one team to go above and beyond for our customers. We act as their voice and champion, building and maintaining client relationships to ensure happiness, adoption, and renewal. We support clients by continuously advising them as partners and keep them up-to-date on our new initiatives and innovative updates to pave the way for customer growth.
Our mission is to provide the best client experiences through meaningful partner relationships that showcase the Launchmetrics' value of creating efficient, impactful, and measurable brand experiences.
