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Technical Support Specialist

hace 2 meses

Madrid, Madrid, España Pagero Group A tiempo completo
Are you the next Technical Support Specialist?

Who are we looking for

Pagero is in search of a Support Technician eager to embark on a professional journey within a rapidly expanding global IT firm. This role offers the chance to leverage your technical skills while assisting our clients in maximizing the benefits of our solutions. We invite you to explore a rewarding career path.

If you possess a strong desire to learn and excel in a vibrant, fast-paced, and international work setting, we encourage you to consider this opportunity.

Role Overview

As a Technical Support Specialist, your primary responsibilities will involve assisting customers with inquiries related to our software. This includes investigating billing discrepancies, troubleshooting issues, and managing e-service cases through chat, phone, and our Case Management System. You will navigate various challenges, guiding customers through Pagero's offerings while educating them on optimal usage and navigation techniques. You will collaborate with a diverse team of supportive colleagues, addressing cases of varying complexity.

To succeed in this position, you must quickly adapt to new challenges and be driven by a desire to understand the root causes of the issues you encounter. Additionally, you should be committed to providing exceptional support to both customers and colleagues.


What We Offer

At Pagero, we believe in the power of synergy between our personnel and our capabilities. We provide opportunities for career advancement in an inspiring and international environment. By working with us, you will have access to continuous personal and professional development, enabling you to reach your full potential and deliver the best service to our clients.

We welcome all applicants and are committed to fostering diversity, as we believe that every skill set and background can contribute to our collective success.

Minimum Qualifications

  • Completion of upper secondary education; post-secondary education in systems science, IT, or technology is advantageous.
  • Experience in support, service, or technology is beneficial.
  • A strong interest and understanding of technology.
  • Fluency in Arabic, English, and Spanish, both spoken and written.
  • Proficiency in French, Portuguese, and/or German is a significant advantage.
  • Residency in Madrid is required for this hybrid position.
  • Must be legally authorized to work in Spain, as no work visa can be provided.

Additional Information

  • Competitive salary
  • 25 days of annual vacation
  • An annual fitness subsidy of 300 EUR
  • Meal vouchers
  • Health insurance
  • Language enhancement classes

About Pagero

We believe that business should be seamless. That’s why we are developing the world’s largest open business network. Through our cloud-based platform, our clients can connect with any business globally, regardless of operational borders. We handle the technical and regulatory requirements across the entire order-to-cash, purchase-to-pay, and freight processes, ensuring data accuracy, security, transparency, and real-time visibility—all through a single connection.

Our Commitment to Diversity, Equity & Inclusion

We value individuality and aim to create a workplace that embraces diverse perspectives. We are committed to providing equal opportunities for everyone, regardless of gender, age, ethnicity, background, sexual orientation, or religion.