Customer Support Specialist for Fintech Industry

hace 4 semanas

Valencia, Valencia, España Blu Selection A tiempo completo
About the Role

We are seeking a skilled and customer-focused individual to join our team as a Technical Support Specialist for Fintech Industry. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.

Key Responsibilities
  • Provide timely and effective support to customers via chat, email, and phone calls, resolving their queries and issues in a professional and courteous manner.
  • Work collaboratively with our team to troubleshoot and resolve complex customer issues, escalating when necessary.
  • Manage and handle payment inquiries from customers through various client platforms, ensuring accurate and timely resolution.
  • Flag and escalate customer queries, providing suitable solutions and recommendations to improve customer satisfaction.
Requirements

To succeed in this role, you will need:

  • Proficiency in the Dutch language at a native speaking level and a C1 level in the English language.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • A strong passion for delivering exceptional customer service and support.
What We Offer

We offer a competitive salary of 1600 gross, as well as opportunities for professional growth and development. You will also have access to Spanish classes, great Friday evening drinks, fitness bootcamps, mindfulness classes, and free lunch and breakfast at the office.

Our company is based in Valencia, a vibrant and refreshing start-up environment that offers a great atmosphere and opportunities to grow. We are an international recruitment company dedicated to connecting international candidates and companies, and we are committed to providing a supportive and inclusive work environment.

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