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About Blu Selection
We are a dynamic and ambitious company based in Valencia, Spain, specializing in fintech industry solutions. Our team is passionate about delivering exceptional customer experiences and driving innovation in the fintech sector.
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing top-notch support to our B2B clients, helping them navigate the fintech industry and achieve their financial goals.
Key Responsibilities
- Customer Support: Provide timely and effective support to our B2B clients, addressing their queries and concerns related to fintech industry solutions.
- Problem-Solving: Troubleshoot and resolve complex technical issues, working closely with our development team to implement innovative solutions.
- Process Improvement: Collaborate with our team to identify areas for process improvement, implementing changes that enhance the customer experience and drive business growth.
- Communication: Develop and maintain strong relationships with our clients, communicating effectively to ensure their needs are met and exceeded.
- Escalation: Flag and escalate customer queries to the relevant teams, ensuring timely resolution and minimizing customer dissatisfaction.
Requirements
- Language Skills: Proficiency in the Dutch language at a native speaking level and a C1 level in the English language.
- Technical Skills: Competency in using computers and relevant fintech industry software.
- Soft Skills: Excellent communication skills, proactive, solution-oriented, and interested in working in an ambitious team.
What We Offer
- Professional Development: Opportunities to develop your skills and knowledge in the fintech industry, with a focus on innovation and implementation of new technology.
- Work-Life Balance: A dynamic and supportive work environment, with flexible working arrangements and a range of benefits to promote work-life balance.
- Team Culture: A collaborative and inclusive team culture, with opportunities to work with colleagues from diverse backgrounds and nationalities.
About the Role
This is an exciting opportunity to join a growing company in the fintech industry, with a focus on delivering exceptional customer experiences and driving innovation. If you are a motivated and skilled Technical Support Specialist looking to take your career to the next level, we encourage you to apply.
