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Fintech Support Expert

hace 2 meses

Valencia, Valencia, España Blu Selection A tiempo completo
{"h1": "Technical Support Specialist - Fintech", "p": "Are you looking for a challenging role that will help you grow professionally and personally? Do you enjoy supporting B2B clients on their mission to plan their financial future?

As a Technical Support Specialist for fintech Industry, you will be responsible for providing top-notch support to our clients, troubleshooting issues, and improving the overall customer experience.

Key Responsibilities:

* Provide exceptional support to B2B clients via email, chat, and phone
* Collaborate with colleagues to improve the customer experience
* Troubleshoot issues and implement solutions
* Control and handle payment inquiries from sellers and buyers
* Responsible for Trustpilot reviews and improving overall company NPS
* Flagging and escalation of customer queries and coming up with suitable solutions
* Mapping and improving business processes to enhance customer journey and satisfaction

Requirements:

* Proficiency in the Dutch language at a native speaking level and a C1 level in the English language
* Competency in using computers
* Excellent communication skills
* Proactive and solution-oriented
* Interested in working in an ambitious team

What's in it for you?

* Spanish classes
* Great Friday evening drinks
* Fitness bootcamps to stay fit and active
* Mindfulness classes
* Work at a tech startup where you can develop and there is room for your ideas
* Improve your professional skills: communication, innovation, and implementation of new technology
* Free lunch and breakfast at the office
* An international working environment with 20+ nationalities

About Blu Selection:

Based in Valencia, a refreshing start-up environment is awaiting you to push your professional career. This contact center is not outsourcing customer service departments, but more co-scaling start-ups and support. You will benefit from its great atmosphere and chances to grow.

Feel free to check our other opportunities from our website or send us your CV to be considered for other projects or future opportunities
"}