Fintech Support Specialist

hace 3 semanas

Valencia, Valencia, España Blu Selection A tiempo completo
{"title": "Fintech Support Specialist", "description": "Join Our Team as a Fintech Support Specialist

We are seeking a highly skilled and motivated Fintech Support Specialist to join our team in Valencia, Spain. As a key member of our customer support team, you will be responsible for providing exceptional support to our B2B clients, helping them to plan their financial future.

Key Responsibilities:

  • Support B2B customers through various communication channels, including email, chat, and phone.
  • Collaborate with colleagues to improve the customer experience and develop innovative solutions.
  • Troubleshoot and resolve customer queries, ensuring timely and effective resolution.
  • Manage payment inquiries and flag potential issues for escalation.
  • Contribute to the development of business processes to enhance customer journey and satisfaction.

Requirements:

  • Proficiency in the Dutch language at a native speaking level and a C1 level in English.
  • Excellent communication and problem-solving skills.
  • Proactive and solution-oriented approach.
  • Interest in working in an ambitious team and contributing to the growth of a tech startup.

What We Offer:

  • Spanish classes to improve language skills.
  • Great Friday evening drinks and social events.
  • Fitness bootcamps and mindfulness classes to promote well-being.
  • Opportunities for professional growth and development.
  • A dynamic and international working environment with 20+ nationalities.

About Us:

We are a tech startup based in Valencia, Spain, dedicated to providing exceptional customer support to our B2B clients. We offer a refreshing start-up environment, opportunities for growth, and a chance to develop your skills in a dynamic and international team.

", "lang_code": "en"}

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