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Director of Client Partnerships

hace 2 meses

Madrid Centro, Madrid, España Vistra A tiempo completo

We are seeking a seasoned professional to join our team as Director of Client Partnerships at Vistra. This is a full-time and permanent position based in Spain, offering regional coverage and the opportunity to make a significant impact on our Management and its growth.

Key Responsibilities:

As a Director of Client Partnerships, you will be responsible for managing and nurturing relationships with our most prestigious global clients. Your primary role is to coordinate internal teams, including offshoring teams, to ensure clients receive a seamless and exceptional service experience. You will act as the main point of contact for clients, ensuring their business needs are met and exceeded, while driving client satisfaction, retention, and growth.

  1. Client Relationship Management:
    Develop and maintain strong, long-lasting relationships with key global clients.
    Serve as the lead point of contact for all client matters, ensuring timely and successful delivery of our business solutions according to client needs and objectives.
    Conduct regular meetings with clients to understand their business requirements, challenges, and goals related to our services.
  2. Internal Coordination:
    Coordinate and lead internal teams, including onshore and offshore teams, to ensure a cohesive approach to client service delivery.
    Facilitate clear communication between clients and internal teams to ensure alignment on project scope, deliverables, timelines, and expectations.
    Proactively identify and resolve issues that may affect client satisfaction and work to implement process improvements.
  3. Client Satisfaction and Retention:
    Monitor client satisfaction through regular feedback mechanisms and take action to improve client experience.
    Develop strategies to enhance client engagement, loyalty, and retention.
  4. Strategic Planning and Growth:
    Identify and pursue opportunities for account growth and new business with existing clients.
    Work closely with sales and marketing teams to develop proposals and presentations tailored to client needs.
    Participate in contract renewals and negotiations, ensuring favorable terms for both clients and the company.