Guest Services Associate
hace 3 meses
Guest Services Associate
Overview
As a Guest Services Associate, you will be the initial point of interaction for visitors arriving at our establishment, delivering a warm reception and ensuring a seamless check-in experience. Your key duties will encompass assisting guests with their luggage, guiding them to their accommodations, and offering insights about the amenities and services available at the hotel.
Key Responsibilities:
- Welcome guests upon their arrival with a cheerful and hospitable attitude, aiding with luggage and providing necessary assistance.
- When required, accompany guests to their rooms, sharing information about hotel features, services, and nearby attractions.
- Help guests arrange transportation as needed.
- Keep the lobby and entrance areas tidy and organized, ensuring a pleasant and inviting environment for all guests.
- Provide support to guests with special requests or needs, ensuring their comfort and satisfaction throughout their visit.
- Work collaboratively with other hotel personnel to guarantee smooth operations and effective service delivery.
- Follow all safety and security measures to safeguard guests and their belongings.
- Maintain a professional appearance and conduct at all times, representing the Hyatt brand with pride and integrity.
Qualifications
- What we appreciate about you: Previous experience in customer service or hospitality is advantageous but not mandatory. Exceptional communication and interpersonal skills, with a friendly and approachable demeanor. Ability to thrive in a team-oriented environment and adapt to shifting priorities. Physical stamina and capability to lift, carry, and transport luggage and other items as necessary. Willingness to work evenings, weekends, and holidays as required.
- What you will value about us: 12 complimentary nights annually at Hyatt Hotels globally. Discounted hotel accommodations for you and your family and friends from your start date. 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels. Employee cafeteria. Complimentary access to a comprehensive Wellness Platform focused on mental well-being and personal growth. Continuous learning and development opportunities that provide a clear career path and job advancement prospects across Hyatt Hotels worldwide.
At Hyatt, we prioritize the well-being of our team members, allowing them to perform at their best. This is reflected in our core values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Joining us means becoming part of the expanding Hyatt family, which encompasses 1150 hotels in over 70 countries and is recognized as a Great Place to Work. Being part of Hyatt means having the freedom to be yourself. We are committed to diversity, equity, and inclusion. Our global teams represent a mosaic of cultures, ethnicities, genders, ages, abilities, and identities.
Join a team dedicated to making travel more human, connected, and sustainable. Here, every role is significant. Opportunities are yours to shape. Your individuality is celebrated. At the core of Hyatt is our shared belief that hospitality is more than just a job – it is a career for those who care.
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