Guest Services Manager
hace 4 semanas
Job Title: Guest Services Manager
About the Role:
We are seeking a highly motivated and experienced Guest Services Manager to join our team at The Hoxton, Poblenou. As a key member of our Front Office team, you will be responsible for leading and inspiring our receptionists to create a memorable and effortless experience for our guests.
Key Responsibilities:
- Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
- Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house.
- Act as Manager on duty, making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hiccups.
What We're Looking For:
- Individuals who are passionate about hospitality and have a positive impact on the people they interact with.
- Team players who are not precious and are willing to try new things.
- Fluent in Spanish and English, with Catalan being highly valuable as an additional language.
- Experience with Opera cloud or similar front desk operating systems and GDS would be a big advantage.
Additional Information:
Sus datos serán tratados por The Hoxton, Poblenou (Middlebury Invest, S.L.) para posibilitar su participación en nuestro proceso de selección. Puede solicitar información adicional acerca del referido tratamiento o sobre el ejercicio de sus derechos, entre otros, de acceso, rectificación, supresión, oposición o portabilidad dirigiéndose a: The Hoxton, Poblenou, Avda. Diagonal, 205. 08018 Barcelona o a data@ennismore.com.
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