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Guest Experience Associate
hace 1 mes
Job Summary
We are seeking a Guest Experience Intern to join our team at SLS Barcelona. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities
- Provide warm, courteous, and professional service to all guests, from arrival to departure.
- Accommodate general and unique requests, ensuring guest satisfaction and loyalty.
- Inform guests of hotel facilities, services, and local attractions, providing recommendations and insider knowledge.
- Analyze customer feedback and reviews to continuously improve our rating, scores, and metrics.
- Handle guest complaints and inquiries promptly, resolving issues efficiently and effectively.
- Stay up-to-date on local events, activities, and attractions, providing guests with expert recommendations.
- Record and act on guest preferences, handling messages, requests, questions, and concerns with a high level of attention to detail.
- Report any issues to the relevant department, ensuring prompt resolution and follow-up.
Requirements
- Ability to multitask and work in a fast-paced environment, with a high level of energy and enthusiasm.
- Proactive, positive, and dynamic, with excellent verbal and written communication skills.
- Fluent in Spanish and English, with a strong understanding of the SLS brand values and culture.
- Ability to learn quickly, adapt to our unique culture, and thrive in a team environment.
- Humility, a willingness to learn, and a passion for delivering exceptional hospitality experiences.
What We Offer
- The opportunity to be part of a dynamic, innovative, and fast-growing international group, committed to building a global brand.
- The chance to challenge the norm, work in a creative and rewarding environment, and become part of a team that's passionate about creating great hospitality experiences.
