Senior IT Support Specialist
hace 6 días
We are seeking a highly skilled Senior IT Support Analyst to join our team at Novo/Scale Is Now Thirdera. As a key member of our IT operations, you will be responsible for maintaining the stability and functionality of our technology environment, delivering exceptional user experiences, and collaborating with cross-functional teams to drive continuous improvement.
Key Responsibilities:- Diagnose and resolve complex technical issues, optimizing support processes and mentoring junior team members.
- Provide mentoring, guidance, and support to junior team members, sometimes acting as project team lead.
- Collaborate with cross-functional teams to drive continuous improvement and contribute to the overall success of our IT operations.
- Bachelor's degree in information technology, computer science, or related field (or equivalent experience).
- ITIL Foundation V3 or V4 certification.
- Desired: ServiceNow Certified System Administrator, 3-5 years of experience as IT Support Lead, Service Manager, or IT systems administrator.
- Proficiency in various operating systems, hardware, software applications, cloud computing, Office 365, Intune, Okta, and network protocols.
- Experience in leading projects following PMP and SCRUM, in-depth knowledge of IT service management frameworks such as ITIL and ITOM.
- Competitive compensation and generous benefits.
- A professional and culturally diverse work environment.
- Remote working opportunities with a focus on work-life balance.
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