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IT Support Specialist
hace 2 meses
Job Summary
Thirdera is seeking a highly skilled IT Support Specialist to join our team in Spain. As a key member of our IT department, you will be responsible for maintaining the stability and functionality of our technology environment, delivering exceptional user experiences, and collaborating with cross-functional teams to drive continuous improvement.
About Thirdera
Thirdera is the largest pure-play ServiceNow partner worldwide. We strive to make smarter ways of working a reality as we generate transformation, digitization, and automation for our customers at the speed of NOW. Our global team of ServiceNow experts helps our customers realize workflow automation and gain maximum platform value.
Your Mission
As a skilled IT Support Specialist, you will use your knowledge and experience to effectively diagnose and resolve complex technical issues, optimizing support processes, and mentoring junior team members. You will also provide mentoring, guidance, and support to the more junior members of your team; sometimes acting as project team lead.
Responsibilities
- Maintain the stability and functionality of our technology environment
- Deliver exceptional user experiences
- Collaborate with cross-functional teams to drive continuous improvement
- Mentor and guide junior team members
- Act as project team lead as needed
Requirements
- Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience)
- ITIL Foundation V3 or V4 (desired)
- Microsoft Azure (desired)
- ServiceNow Certified System Administrator (desired)
- 3-5 years working as IT Support Lead, Service Manager, or IT systems administrator
- Proficiency in a variety of operating systems, hardware, software applications, cloud computing, Office 365, Intune, Okta, and network protocols
- Knowledge and experience in leading projects following PMP and SCRUM
- In-depth knowledge of IT service management frameworks such as ITIL and ITOM
- Experience in IT support, with a strong focus on troubleshooting and problem-solving
- Excellent communication skills, both written and verbal in English
What We Offer
Welcome to Pay for Performance. We provide competitive compensation, generous benefits, and a professional and culturally diverse work environment. Work-life balance is very important to us, so our job opportunities allow for remote working, enabling you to manage your own time.
This is a hybrid opportunity.
