Senior IT Support Specialist

hace 1 mes


Valladolid, Valladolid, España Thirdera A tiempo completo

Transformative IT Support Role

Thirdera, a leading ServiceNow partner, is seeking a highly skilled Senior IT Support Analyst to join our Spain team. As a key member of our team, you will play a crucial role in delivering exceptional user experiences and driving continuous improvement in our IT operations.

Your Mission:

As a Senior IT Support Analyst, you will be responsible for effectively diagnosing and resolving complex technical issues, optimizing support processes, and mentoring junior team members. You will also provide guidance and support to the more junior members of your team, sometimes acting as a project team lead.

What's in it for you?

We offer a fun, engaging, and unique culture that provides the best learning and career experience from day one. You'll have access to certifications and accreditations, and the opportunity to grow in the ServiceNow practice. You'll also be empowered to work with top companies and partners, while having fun at it.

Requirements:

To be successful in this role, you'll need a Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience). ITIL Foundation V3 or V4 is a plus, and experience in leading projects following PMP and SCRUM is highly valued. You'll also need in-depth knowledge of IT service management frameworks such as ITIL and ITOM, as well as experience in IT support with a strong focus on troubleshooting and problem-solving.

Salary Range:

We offer competitive compensation, generous benefits, and a professional and culturally diverse work environment. Work-life balance is important to us, so we provide remote working opportunities to manage your own time.



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