Google Cloud Technical Support Specialist

hace 4 semanas


Valladolid, Valladolid, España SoftwareONE USA A tiempo completo

We are seeking a highly skilled Junior Technical Support Specialist to join our Google business line at SoftwareOne. As a key member of our team, you will be responsible for providing exceptional technical support to our clients, ensuring their Google Platform and collaboration solutions are running smoothly.

Key responsibilities include:

  • Managing Google Platform and collaboration solutions for enterprises
  • Incident management in our Technical Support portal
  • Documentation of technical procedures
  • Dealing with customers and providing top-notch support
  • Creation of newsletters with the latest relevant news
  • Maintenance of virtual machines and other types of infrastructures in the Google Cloud
  • Daily teamwork and collaboration with our team

This role is based in the León office and will have an international scope. We are looking for a German speaker with a strong technical background and excellent communication skills.

What we need to see from you:

  • A higher vocational training or university degree related to IT or telecommunications
  • A high level of English required
  • Technical support orientation, troubleshooting, and constant learning of new technologies
  • Basic knowledge of cloud environments, virtual machine management, DNS and Internet protocols, SMTP traffic, and security
  • Internship experience in Technical Support is a plus

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, please email us. We are committed to diversity and inclusion and strive to create a workplace that is welcoming and inclusive for everyone.



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