Senior IT Support Analyst
hace 6 días
About Thirdera
Thirdera is a leading provider of ServiceNow solutions, dedicated to empowering organizations to achieve maximum platform value. Our team of experts helps customers realize workflow automation and drive digital transformation.
Your Mission
As a skilled Senior IT Support Analyst, you will play a critical role in maintaining the stability and functionality of our technology environment. Your expertise will be essential in delivering exceptional user experiences and collaborating with cross-functional teams to drive continuous improvement.
Key Responsibilities
- Diagnose and resolve complex technical issues, optimizing support processes and mentoring junior team members.
- Provide guidance and support to junior team members, sometimes acting as project team lead.
- Collaborate with cross-functional teams to drive continuous improvement and contribute to the overall success of our IT operations.
Requirements
- Bachelor's degree in information technology, computer science, or a related field (or equivalent experience).
- ITIL Foundation V3 or V4 certification (a plus).
- Proficiency in a variety of operating systems, hardware, software applications, cloud computing, Office 365, Intune, Okta, and network protocols.
- Knowledge and experience in leading projects following PMP and SCRUM methodologies.
- In-depth knowledge of IT service management frameworks such as ITIL and ITOM.
- Experience in IT support, with a strong focus on troubleshooting and problem-solving.
- Excellent communication skills, both written and verbal in English.
What We Offer
We provide a competitive compensation package, generous benefits, and a professional and culturally diverse work environment. Our job opportunities allow for remote working, enabling you to manage your own time and achieve a better work-life balance.
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